Privacy Policy

1. Who we are

Khalsa Gift House ("we", "us") operates the Khalsa Gift House mobile applications for iOS and Android and related services. We are based in Pokhara, Nepal, and offer a curated selection of Sikh gifts, traditional items, and cultural treasures. This privacy policy explains how we collect, use, and protect your information when you use our app to browse products and place orders.

2. Information we collect

When you use our app, we may collect:

• Account information — If you create an account or log in: name, email, phone number, and address.
• Order information — Items ordered, delivery address, contact details, and payment-related information as needed to process and fulfil your order.
• Device and usage data — Device type, app version, and general usage (e.g. to fix crashes and improve the app). We may use analytics that do not identify you personally.

3. How we use your information

We use the information we collect to:

• Process and fulfil your orders and communicate about them.
• Manage your account and provide customer support.
• Improve our app, products, and services.
• Comply with applicable laws and protect our rights.

4. Sharing your information

We do not sell your personal information. We may share your information only as needed to run our business — for example with payment processors, delivery partners, or service providers that help us operate the app — and when required by law or to protect our rights and safety.

5. Security

We take reasonable steps to protect your personal information using appropriate technical and organisational measures. Communication with our servers is encrypted where supported. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your device secure.

6. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, please contact us using the details below.

7. Children

Our app and services are not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

8. Changes to this policy

We may update this privacy policy from time to time. We will post the updated version in the app and/or on our website and indicate the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this privacy policy or your personal information, please contact us:

Khalsa Gift House
Pokhara, Nepal
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